Features

One platform. Every part of the operation.

From the reservation calendar to the closing report, every module shares one database — so your team works from a single, live source of truth.

Reservations & Booking Engine

Everything around the stay — from the first enquiry to check-out — on one live calendar.

1.1

Occupancy calendar

See and move every room, cabin and berth on one drag-and-drop calendar that updates live across the team.

1.2

Group bookings & shared folios

Manage a party across multiple units as one group, with per-unit rate overrides and a single shared folio.

1.3

Direct booking widgets

Take commission-free reservations straight from your own website with an embeddable booking engine.

1.4

Channel manager & OTA sync

Push rates and availability to the OTAs and pull their bookings back automatically — no double entry.

1.5

Rates, seasons & special offers

Set season-based rates per asset, plus time-boxed specials and discounts that apply themselves at the moment of booking.

1.6

Itineraries & trip manifests

Build fixed-departure itineraries with per-trip guest lists and manifests — ready for liveaboards and multi-day trips.

Guests & CRM

Know every guest, and keep them coming back.

2.1

Guest profiles & stay history

One profile per guest carries preferences, notes and full stay history across every property you run.

2.2

Online forms & check-in

Collect guest details, documents and signatures before arrival so the front desk is ready when they walk in.

2.3

Loyalty & referrals

Reward repeat guests and turn them into advocates with built-in loyalty and referral programs.

2.4

Surveys & feedback

Send short post-stay surveys and track satisfaction trends without leaving the system.

2.5

The Club guest portal

Give guests a branded portal to view their bookings, invoices and dive history and manage their own details.

2.6

Agencies & travel-agent accounts

Manage agents and B2B partners with their own negotiated rates, credit limits and automatic commission tracking.

Point of Sale

Every outlet on the property, billed back to the right folio.

3.1

Table & retail POS

Ring up the restaurant, bar, shop and rental desk with a fast till built for busy service.

3.2

Automatic folio posting

Charges flow straight to the guest’s room or trip — no manual transfers, no lost revenue.

3.3

Kitchen display & floor plan

Fire orders to a kitchen display and manage tables on a live floor plan.

3.4

Stock, ingredients & end-of-day

Track inventory down to the ingredient and close each day with a reconciled takings report.

3.5

Menu & product catalogue

Build menus and retail catalogues with variants, modifiers and per-outlet pricing, shared across every till.

3.6

Multi-outlet tills & areas

Run tills at every outlet — restaurant, bar, dive shop, spa — each posting to the same folios and reports.

Billing, Folio & Finance

Accurate money, from the first charge to the closing report.

4.1

Folios & split bills

Keep a running folio per stay and split it across guests, companies or nights in a couple of clicks.

4.2

Invoices & guest public invoice

Issue compliant, per-property invoices and share a public pay-online link with the guest.

4.3

Payments, deposits & multi-currency

Take cards, cash, links and deposits, and reconcile it all across currencies.

4.4

Cash flow, P&L & commissions

Watch cash flow and profit-and-loss in real time, with agent commissions handled automatically.

4.5

Banks, cash box & reconciliation

Track every bank account and the cash box, and reconcile daily takings against payments in one ledger.

4.6

Agent & customer credit accounts

Run credit accounts and prepayments for agents and repeat guests, with terms of payment applied automatically.

Dive Operations

Purpose-built for dive centers, resorts and liveaboards.

5.1

Diver roster & certifications

Keep every diver’s level, certifications and rented gear on one roster.

5.2

Dive log & daily dashboard

Run the day from a dive dashboard and log every dive as it happens.

5.3

Dive schedule & dive plan

Plan trips, sites and boats, and hand each guide a clear daily dive plan.

5.4

Boat maintenance & dive statistics

Track boat and equipment maintenance and report on dive activity over time.

5.5

Rental gear & equipment servicing

Assign rental gear per diver and schedule equipment servicing, so nothing goes out overdue for maintenance.

5.6

Dive sites & course catalogue

Keep a catalogue of dive sites, courses and certifications ready to drop onto any trip or guest.

Insights & Platform

See the whole business, and run all of it from one place.

6.1

Live dashboards & reports

Live occupancy, ADR and revenue up front, with drill-down reports behind every number.

6.2

Conversion & revenue analytics

Spot the bottlenecks in your funnel and act on the numbers that move revenue.

6.3

Multi-property, multi-currency & language

Run a whole portfolio — resorts, hotels, boats and dive centers — in many currencies and languages at once.

6.4

Modules & integrations

Switch modules on per property and connect the tools you already use, from WooCommerce to custom plugins.

6.5

Roles, users & permissions

Give each role exactly the access it needs, with granular per-module permissions across every property.

6.6

AI assistant & MCP access

Ask your data questions in plain language, and connect Gurita to AI tools over a secure, read-only MCP endpoint.

Automation & Communication

Reach guests and keep the team in sync — automatically, from inside the system.

7.1

Guest messaging — email & WhatsApp

Message guests over email and WhatsApp from inside the booking, with the whole thread kept on their profile.

7.2

Automated confirmations & reminders

Send booking confirmations, pre-arrival details and payment reminders automatically, at exactly the right moment.

7.3

Notification rules & team alerts

Route the right alert to the right role — new bookings, overdue payments, cancellations — the moment they happen.

7.4

Automated to-dos & task rules

Turn recurring work into rules that raise dated to-dos for the team, so nothing slips between shifts.

7.5

Branded mail & document templates

Design confirmation emails, invoices and vouchers once — in your branding and every guest language.

7.6

Scheduled report emails & exports

Have the reports that matter land in inboxes on a schedule, or export any view to Excel on demand.

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