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Overview and Stay ​

Who uses this: any traveller on the booking, once signed in. Some cards only appear for the main guest (the person who made the booking) or only with an account/e-mail-link sign-in — each is called out below.

OverviewStayGuest formExtrasPaymentsDemo RewardsDocumentsEN ▾AKAnnaSign outGURITA DIVE RESORT · MANADOWelcome, Anna···Confirmation (PDF)Message the propertySelf check-inUnlocks once everything is done and the arrival day is reachedLOCKEDGuest form for every travellerPayments settledID details on fileArrival day reachedopenClear the open points — check-in unlocks automatically onthe arrival day from 08:00.Not yet possibleQuestions? Write to receptionBefore you arriveofdoneGuest form · Anna KellerMain guestFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inGuest form · GuestFellow travellerFill inBalance dueDue byPayExtend your stayPut together by the property for youAll extrasViewArrivalindaysCheck-inTransfernot booked yetMore details about your stay will appear hereshortly before arrival.Demo RewardspointsThis stay will probably earn youpoints.Points & perksQuestions?We usually reply quicklyWrite straight to reception — we usuallyreply quickly.Write a messageGurita Dive Resort · Manado, IDN ·powered by GuritaGuest portal overview tab

Overview ​

The Overview tab is the portal's landing page after sign-in. What it shows depends on how ready the booking is:

  • Self check-in card — a status card with three states: Locked (something is still outstanding), Unlocked (everything is ready — the guest can check in online right now), and Done (already checked in, showing the room number). See Online check-in for what "ready" requires and what checking in does.
  • Before you arrive — a task list ("{done} of {total} done") of the guest form for every traveller and any balance due, each with a direct action (Fill in, Pay). Once everything is done it simply says "Everything is ready for your arrival."
  • Extend your stay — up to three extras the property has picked out for this guest, each with its product photo (or its category icon when the product has no photo, the same as on the Extras tab), and a link to the full Extras tab.
  • Arrival — check-in time, whether a transfer is booked, and a "today" / "in n days" countdown.
  • Your n stay with us — a history summary (stays, nights, dives, guest-since year) with a link to all past stays. Only shown to the main guest, and only when signed in with an e-mail link or account — never on a plain booking-number session (see Booking-number sign-in: what's restricted) and never for a co-traveller.
  • Loyalty card — points balance and progress toward the next tier, plus an estimate of what this stay will earn — shown when the Loyalty club module is on and the program is active.
  • Questions? — a shortcut into the message dialog straight to reception, with your configured response-time hint underneath.

Stay ​

OverviewStayGuest formExtrasPaymentsDemo RewardsDocumentsEN ▾Sign outBOOKINGYour stayRoom, board, schedule and fellow travellers — changes are sent to reception as a request.Your bookingConfirmed on✓ CONFIRMEDARRIVALDEPARTURENIGHTSGUESTSROOMRATEConfirmation (PDF)Request a changeAdd to calendarRoomFellow travellersguests on this bookingMain guestCompleteFellow travellerForm openFellow travellerForm openFellow travellerCompleteFellow travellerForm openFellow travellerCompleteGuest portal Stay tab

The Stay tab is the full picture of the booking itself.

CardShows
Your bookingArrival, departure, nights, number of guests, room, board, package, and rate — plus Confirmation (PDF), Request a change (opens the message dialog with the topic pre-filled), Add to calendar (downloads an .ics file), and Cancel booking where eligible.
ScheduleYour free-text arrival information for this property (set per language under Texts), together with the check-in time and whether a transfer is booked.
Fellow travellersEvery guest on the booking, who's the main guest, and whether each one's guest form is complete or still open.
Previous staysPast bookings on the same account — same restriction as the Overview history summary (main guest, e-mail-link or account sign-in only). Each row links to its invoice.
RoomRoom details for the stay.
Getting thereDirections text, plus a Book a transfer shortcut where transfers are offered.

Cancelling online ​

Cancel booking only appears for the main guest, and only while the booking would still be free of charge to cancel — i.e. inside the free-cancellation period of the rate. There is no online option to cancel for a fee once that period has passed. If any of the following is true, the guest sees a reason instead of the button:

Reason shownWhy
Only the main guest can cancel this bookingA co-traveller opened Stay
Online cancellation is not available for this bookingCancelling online is switched off for this property
This booking can no longer be cancelled free of chargePast the free-cancellation window — contact the property
There is an open payment on this bookingA payment is pending; contact the property to cancel
Cancelling online needs a sign-in via e-mail link or guest accountThe guest signed in with just a booking number

A confirmed cancellation applies immediately, the same as a staff cancellation, and cannot be undone from the portal.

See Online check-in for what unlocks the check-in card, and Guest form, Extras and Payments for the tabs linked from the task list and the extend-your-stay teaser.