Opening the counter

Open POS → Counter (/pos/counter). The counter runs full-screen; use the back arrow, the display shortcut, and the fullscreen button in the thin strip at the top.

Who can access this: Requires the POS permission. Visible when the POS module is active.

The start screen

The start screen has two halves: create a receipt on the left and open receipts on the right.

POS counter start screen

The open receipts list shows every unpaid bill for the current property, newest first. Each row shows the date, receipt number, name, a customer tag, the number of items, and the open amount. You can:

• Search by name or receipt number.
• Filter by area (when the Tables module is on).
• Switch between List and Tables (floor plan) views.
• Open the full history with All (see Reporting).
• Use the row's icon to delete an empty bill, or to jump in and cancel a bill that has items.

Starting a receipt

On the left, pick one of three receipt types, then confirm:

1. Create custom bill — type a name for a walk-in (e.g. a table number) and click Create. (Walk-in without assignment.)
2. Create bill for inhouse guest — choose a guest who is checked in today; their room is shown next to the name. (Charge to an in-house guest.)
3. Create customer bill — search your CRM customers and pick one. (Receipt for a CRM customer.)

If your company uses more than one currency, choose the receipt currency before you create the bill. When you confirm, the counter opens the new receipt so you can start adding products.

The same three-way chooser opens as a dialog when you start a bill from a free table on the floor plan. Picked the wrong guest? Open the receipt and use the guest chip in its header (Change guest) to rename it or relink it to a different guest or customer.

The floor plan (Tables view)

With the Tables module on, switch to Tables to see your areas as a grid of table cards. A live counter at the top shows how many tables are open versus free.

POS floor plan with table cards

Each table card is colour-coded:

Status	Meaning
Open (green)	Has an active bill. The card shows the guest, the running total, and how long it's been open.
Open long (amber)	Open for more than an hour — a nudge to check on it.
Reserved (coral)	Has a manual reservation note (name and time).
Free (grey)	No bill — tap to start one.

• Tap a free table to start a new receipt right on it.
• Tap an occupied or reserved table to open its table sheet, listing every bill on that table. From there you can open a bill, start another receipt on the same table, or set or clear a reservation (a name and time).

To reserve a free table: open its table sheet, type a name in Reserved for, optionally set a time, and click Reserve. The card turns coral. Clear it later with Clear on the same sheet.

Classic vs. redesigned counter

Gurita ships two counter layouts. This chapter describes the redesigned counter. A per-property setting, Use redesigned POS counter (beta) (under POS settings), switches the /pos/counter page between the classic counter and the redesigned one. Both use the same receipts, products, permissions, and payments — only the on-screen layout differs.