Glossary of key terms

Quick definitions for words this guide — and the app — uses constantly. Skim it once, then come back whenever a term is unclear.

Term	Meaning
Agency	A travel agent, tour operator, or online travel agency (OTA) that sends you bookings; may earn commission and hold a credit balance. See Master data: commerce.
Asset	One property your company operates: a Resort, a Liveaboard / Vessel, or a Dive Center. See The three asset types.
Booking	A reservation for a resort stay or a cabin on a vessel trip, with its own status, guests, price, and folio. See Bookings.
Customer / guest	The stored profile for a guest, club member, or contact — their details, history, and guest forms. This guide often just says "guest". See CRM and customers.
Folio	A booking's running bill — the charges billed to one recipient and the payments against them. One booking can have several folios. See The folio and invoicing.
Guest form	The online form a guest fills in before arrival (personal data, ID/passport, dive certifications, waivers); Gurita creates one automatically for each guest on a confirmed booking. See CRM and customers.
Invoice	What a folio becomes once you Issue it: numbered, frozen, saved as a PDF, and recorded on the booking. See The folio and invoicing.
Itinerary	The reusable route a vessel sails (ports, dive sites, nights) — set up once and sold on many dated trips. See Itineraries, Schedules & Vessel Lists.
Module	An optional capability an administrator switches on or off for the whole company, such as POS or Transfers. See Modules.
No-show	A guest marked as never having arrived. A sole no-show frees the room; a no-show sharing a room does not trigger the single-occupancy surcharge for the guest who did arrive. See Bookings.
Option / Hold	A booking status: rooms or cabins are held temporarily until an expiry date, then released automatically if nobody confirms them. See Booking statuses.
Permission	A single grant to do something in one area of the app, e.g. view or edit bookings. See Users, roles and permissions.
POS (Point of sale)	The till built into Gurita for bars, restaurants, and shops; sales are recorded as receipts and can be charged straight to a guest's folio. See Point of sale.
Role	A saved bundle of permissions you assign to a user, such as Editor or Accountant. See Users, roles and permissions.
Schedule / Trip	One dated departure of an itinerary on a specific vessel; guests book a cabin on a schedule, never on an arbitrary date range. See Itineraries, Schedules & Vessel Lists.
Tenant / Company	Your organisation's account in Gurita. It can run more than one asset, sharing the same customers, agencies and price lists. See One company, several assets.